Shipping Policy

Thank you for shopping with Fern & Lilly! We’re so happy you’re here, and we want your order to arrive quickly and safely. Please review our shipping details below.


Processing Time

  • Orders are processed within 2–3 business days.
  • You’ll receive a confirmation email with tracking information once your order has shipped.
  • Please note that processing times may be slightly longer during holidays or special promotions.


 

Shipping Rates & Delivery

  • We currently ship within Canada (and the U.S. if you’d like, you can choose).
  • Shipping rates are calculated at checkout based on your location and order size.
  • Standard delivery times (after processing) are:
    • Within Canada: 3–8 business days
    • To the U.S.: 5–10 business days
      Please note these are estimates and may vary depending on the carrier.

 

Free Shipping

  • We offer free standard shipping on Canadian orders over $150 (before tax & discounts).

 

 

Local Pickup

  • Free local pickup is available at our Maple Ridge store during business hours. You’ll receive an email when your order is ready for pickup.


 

Delivery Issues

  • Fern & Lilly is not responsible for packages lost or delayed by the carrier once shipped, but we’ll do our best to help track your order.
  • Please ensure your shipping address is correct at checkout. We cannot guarantee changes once your order has been processed.